AI Center of Excellence — Pharma. AI that survives MLR review.
5 brand knowledge bases, 8 active automations, NIST + FDA/MLR/PRC compliant.
The Heller AI Center of Excellence is a NIST-compliant agentic AI program built by Enso Labs that integrates artificial intelligence across five pharma brand teams while preserving FDA, MLR, and PRC review — and compresses campaign launches from three months to two weeks.
The Challenge
A full-service pharma agency needed to integrate AI across 5 brand teams while maintaining FDA/MLR/PRC compliance — without disrupting active campaigns.
What We Built
- Designed and launched AI Center of Excellence with NIST AI RMF governance
- Built 5 brand knowledge bases (Tolmar, Eton, SpyGlass)
- Developed 8 active automations for content creation and regulatory workflows
- Reduced campaign launch timelines by 83% (3 months → 2 weeks)
- Achieved 75% pilot-to-production conversion across all initiatives
Outcomes
Quick Reference
- Project
- AI Center of Excellence — Pharma
- Client
- Heller Agency
- Sector
- Healthcare / Pharma Advertising
- Engagement
- Build → Scale
- Stack
- MindStudio · RAG · Claude · N8N
- Delivered
- 2022–Present
- Studio
- Enso Labs — ensolabs.ai
Frequently Asked Questions
What is an AI Center of Excellence for pharma?
An AI Center of Excellence (CoE) for pharma is an organizational capability that integrates AI tools and workflows across brand teams while maintaining regulatory compliance — including FDA, MLR (Medical Legal Regulatory), and PRC review standards. Enso Labs built the Heller AI CoE with NIST AI RMF governance, 5 brand knowledge bases, and 8 active automations that compressed campaign launches from 3 months to 2 weeks.
How does Enso Labs maintain FDA/MLR compliance in AI workflows?
Enso Labs designs AI workflows with compliance built in from day one — using RAG retrieval grounded in FDA-approved brand knowledge bases, audit trails for every AI-generated output, human-in-the-loop checkpoints before regulatory submission, and NIST AI Risk Management Framework governance. The Heller engagement achieved 75% pilot-to-production conversion with zero compliance incidents.
Related Work
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